My internet died yesterday, so I followed the on-screen advice one line at a time.
— It told me to run the diagnostic wizard, and the wizard asked me to confirm my connection was working
— It told me to download the repair tool, and the download sat at zero percent
— It told me to check the online help, and the help was online
— It told me to contact support, and support replies by email, which arrives over the internet
— It told me to reboot, and after rebooting all five lines ran again, unchanged
What actually fixed it was the accountant next door, who unplugged the modem, counted to ten, and plugged it back in.
Best used for: For a support flow that asks you to report the outage using the thing that is down, or a help form that can't be submitted.
Variations (2)
- Extension: every online help page should open with one line — if you can read this, you don't need it.
- Short version: the person who fixes the network is always the one who pulls the plug.